Support — AllergyGuardAI by Vanquish Inc.

⚠️ Account Management

Account Deletion

You can permanently delete your AllergyGuardAI account and all associated data at any time.

How to delete your account

Option 1 (in the app): Open AllergyGuardAI → Settings → Delete Account → confirm. Your account and all associated data will be permanently deleted within 30 days.
Option 2 (by email): If you can't access the app, email support@allergyguardai.app with the subject "Account Deletion Request" and the email address associated with your account. We will verify your identity and process the deletion within 30 days.

What is deleted

Your account and login credentials
All allergy profiles, including family member profiles
EpiPen and medication tracker entries
Community restaurant reviews you have written
Subscription history records held by AllergyGuardAI

(Note: Your active subscription is managed by the App Store or Google Play and must be canceled separately through your device's subscription settings.)

What may be retained

Anonymized usage data that cannot be linked back to you
Records required for legal, tax, or fraud-prevention purposes, retained only as long as legally required

How long it takes

Deletion requests are processed within 30 days. You will receive a confirmation email once deletion is complete.

Frequently Asked Questions

Is AllergyGuardAI a medical device?

No. AllergyGuardAI is a decision-support tool powered by AI. It is not a medical device and does not provide medical advice. Always confirm allergen information directly with restaurant staff before ordering.

How accurate is the allergen analysis?

AllergyGuardAI uses AI to analyze ingredient information based on what is provided. Results may not reflect cross-contamination risks, recipe changes, or kitchen practices. Always verify with restaurant staff.

What allergens does AllergyGuardAI detect?

AllergyGuardAI can analyze for any allergen you add to your profile, including the 9 major food allergens: peanuts, tree nuts, milk, eggs, fish, shellfish, wheat, soy, and sesame.

How do I cancel my subscription?

Subscriptions are managed through the App Store or Google Play. To cancel, go to your device's subscription settings and cancel AllergyGuardAI Premium from there.

Is my health data safe?

Yes. We treat allergy information with the highest level of care. We do not sell your health data to third parties. See our Privacy Policy for full details.

How many family profiles can I add?

Free plan users can add 1 profile. Premium subscribers can add up to 6 family profiles.

Does the barcode scanner work on all products?

The barcode scanner uses the Open Food Facts database which contains millions of products. If a product is not found, you can manually enter the ingredients for analysis.

Still have questions?